CUSTOMER CARE
We endeavor to provide top notch service to our customers. Customers are our first priority. We always strive to satisfy our customer at first place. To attain this objective we made it very simple for our customer to reach us. We provide top quality product and meet the higest standard for all leather products. We are always here to listen to your requirement, you may contact us any time what you need and we will help you in the best possible manner.
Have any questions or concerns?
We’re always ready to help!
Call us at
800-379-0135
or send us an email to:
You can also use the contact us form on the right to write us.
RETURNS
We made it very easy for our customer to return the product. We have 14 days return policy from the date of receipt. If you are reutning the procut, please fill in the return form and provide all the details in the form. We QC each single item for any apparent defect before shipping. Please make sure to return the product as received. We may deduct the damage charges from refund.
FAQ
Do you provide International delivery?
The Answer is Yes, we do provide the international delivery. based on your location of order the item ship from nearest location subject to availability. Please note some countires requrie extra shipment charges which must be bear by the customer and will be charged on your purchase . Also note the delivery time may be vary depending on the courier time from wear house to destination.
How do I return an item?
It is very simple, upon receipt on an item, there is a return form attached, please fill that form and read the instruction on the back of the form. We do not pay courier charges for returning shipment, courier charges on returning shipment is customer responsibility. You are requested to please take good care of returning item any damage to the item may cuase more cost to you. You may contact the customer services for more information and questions.
What is your returns policy?
We have 14 days return policy from the date of delivery. If you are planning to return an item please return in within 14 days. You should have drop a return shipment to any courier services on or before the 14th day from delivery. Please give us a call as soon as you want to return the item and let us know. You are also requested to please make that you take good care of the item you are returning until it is in your possesion. All returning shipment charges bear by customers. Company is not responsible for the courier chrages on returning shipment. We QC each item before delivery and keep images for our record any damage to the item in your custody may cause extra charges to you.
How do I track my order?
Once you placed an order the system generate a transaction id. Please note that transaction id to make further correspondace easier. It take 2 business days to put your order into production, we send an email with your tracking information such as tracking number and carreir, you may track your order online on the carrier website then. We recommend to create an accuont with us for all your purchases that's how you can have your transaction number and email saved automatically.
How can I contact your couriers?
As soon as your item is released for shipment, we send an email with tracking number and carrier name. You may contact the courier services with this information directly.
What are your delivery options?
We have various delivery option, depends on the location of warehouse, date and time of order, delivery destination. Customers are not allowed to choose delivery options company select the delivery option based on various factor to make the delivery effecient and effective. If you need a particular method of delivery please contact customer services. We will try our best possible to make arrangements.
How my payment will be refund after a return?
Once we receive a timely return (within 14 days), the item will be QC for any defects, after approval from QC we process the refund in the same manner we received and processed your payment.